Privacy Policy & Terms of Service
Last updated: September 2026
CritiCare Lancaster Privacy Notice
At CritiCare Lancaster ("we," or "us"), we value the privacy of individuals who use our websites and related services (collectively, our "Services"). This Privacy Notice explains how we collect, use, and share the personal information of users of our Services ("users," "you," or "your"). By using our Services, you agree to the collection, use, disclosure, and processing of your information as described by this Privacy Notice.
Personal information is information that identifies or could be used to identify a specific person. Personal information does not include deidentified information (anonymized or pseudonymized) or aggregated information derived from personal information.
Information We Collect
We may collect a variety of personal information and other information about you or your devices from various sources, as described below.
Information You Provide to Us
Registration Information
If you sign up for an account, register to use our Services, or sign up for emails or other updates, we may ask you for basic contact information, such as your name, email address, phone number, and/or mailing address.
Communications
If you contact us directly, we may collect additional information from you. For example, when you reach out to our customer support team, we may ask for your name, email address, mailing address, phone number, or other contact information so that we can verify your identity and communicate with you. We may also store the contents of any message or attachments that you send to us, as well as any information you submit through any of our forms or questionnaires.
User Content
We may allow you and other users of our Services to share their own content with others. This may include posts, comments, reviews, or other user-generated content. Unless otherwise noted when creating such content, this information may be shared publicly through our Services.
Information We Collect Automatically
Usage Information
When you use our Services, we may automatically collect certain information about your device and your use of our Services, including your IP address, browser type, operating system, referring URLs, and information about how you interact with our Services.
Cookies and Similar Technologies
We may use cookies, web beacons, pixel tags, and similar technologies to collect information about your use of our Services and to provide certain features. You can control the use of cookies through your browser settings.
How We Use Your Information
We may use the information we collect to:
- Provide, maintain, and improve our Services
- Respond to your comments, questions, and requests
- Send you technical notices, updates, security alerts, and support messages
- Communicate with you about products, services, offers, and events
- Monitor and analyze trends, usage, and activities in connection with our Services
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Comply with legal obligations
How We Share Your Information
We may share your information as follows:
- Service Providers: We may share your information with third-party vendors and service providers that perform services on our behalf.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
- Business Transfers: We may share or transfer your information in connection with a merger, acquisition, or sale of all or a portion of our assets.
- With Your Consent: We may share your information with your consent or at your direction.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Security
We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.
Your Choices
You may opt out of receiving promotional communications from us by following the instructions in those messages or by contacting us directly. You may also request access to, correction of, or deletion of your personal information by contacting us at the address below.
SMS Messaging and Privacy
CritiCare Lancaster respects your privacy and is committed to protecting your personal information. When you provide your mobile phone number and consent to receive text messages from CritiCare Lancaster, we may use SMS messaging to communicate with you regarding nursing services, scheduling, appointments, employment opportunities, and other agency-related matters.
SMS Consent and Data Protection
CritiCare Lancaster does not sell, rent, share, or disclose SMS opt-in information or consent to any third parties or affiliates for their own marketing or promotional purposes. SMS opt-in data and consent are not shared with third parties or affiliates. Your mobile phone number and SMS consent information are used only for communications authorized by you and are handled in accordance with our Privacy Policy.
You may opt out of receiving SMS messages at any time by replying STOP to a text message from CritiCare Lancaster.
Contact Us
If you have any questions about this Privacy Notice, please contact us at:
CritiCare Lancaster, Inc.2135 Noll Dr, Lancaster, PA 17603
Email: info@critlanc.com
Phone: 717-844-6300
CritiCare Lancaster Terms of Use
CritiCare Lancaster ("we," "us," or "our") owns and operates critlanc.com and other sites linking to these Terms of Use (individually, the "Site," and collectively, the "Sites"). Through the Sites, CritiCare Lancaster provides various offerings, information, and resources related to the products and services available on our Sites (each a "Service" and collectively, the "Services").
CritiCare Lancaster may change, suspend, modify, or discontinue all or any part of the Sites in its sole discretion with or without notice. CritiCare Lancaster is not liable if all or any part of a Site is, for any reason, unavailable at any time or for any period.
General Terms
These Terms of Use are an agreement between CritiCare Lancaster and the individuals that use the Sites ("users," "you," or "your"). The Terms of Use govern your access to and use of the Sites. By using or accessing the Sites, you represent and warrant that you are of legal age to accept these Terms of Use and form a binding contract with CritiCare Lancaster. PLEASE READ THE TERMS OF USE CAREFULLY. BY ACCESSING ANY PAGES ON THE SITES OR USING ANY SERVICES MADE AVAILABLE THROUGH THE SITES, YOU EXPRESSLY AGREE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO THE TERMS OF USE.
Changes to the Terms of Use
CritiCare Lancaster reserves the right to update or modify the Terms of Use at any time, with or without prior notice. Any such changes will become effective upon the earlier of (i) the first time you use the Sites or Services with actual notice of the change(s), or (ii) 30 days after the change(s) are publicly posted on the Sites.
Intellectual Property
The Sites and all content, features, and functionality thereof — including but not limited to all information, software, text, displays, images, video, and audio — are owned by CritiCare Lancaster, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Sites without the prior written consent of CritiCare Lancaster.
Prohibited Uses
You may use the Sites only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Sites:
- In any way that violates any applicable federal, state, local, or international law or regulation
- To transmit any unsolicited or unauthorized advertising or promotional material
- To impersonate or attempt to impersonate CritiCare Lancaster, a CritiCare Lancaster employee, another user, or any other person or entity
- To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Sites
Disclaimer of Warranties
THE SITES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. CRITICARE LANCASTER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CRITICARE LANCASTER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SITES OR SERVICES.
Governing Law
These Terms of Use and any dispute or claim arising out of or related to them shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without giving effect to any choice or conflict of law provision.
SMS Terms of Service
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from CritiCare Lancaster related to home health care coordination and employee communications. Message frequency varies. Message and data rates may apply.
SMS opt-in data and consent are not shared with third parties or affiliates.
See privacy policy at https://www.critlanc.com/privacy-policy.
Opt-in: You will receive a confirmation message from CritiCare Lancaster when you opt in to SMS. Reply STOP to opt out at any time.
Opt-out: Reply STOP to any message to unsubscribe from CritiCare Lancaster SMS messages. You will receive a confirmation that you have been unsubscribed and will no longer receive messages from CritiCare Lancaster.
Help: Reply HELP to any message for assistance from CritiCare Lancaster. You may also contact us at 717-844-6300 or info@critlanc.com.
Contact Us
If you have any questions about these Terms of Use, please contact us at:
CritiCare Lancaster, Inc.2135 Noll Dr, Lancaster, PA 17603
Email: info@critlanc.com
Phone: 717-844-6300
Last updated: September 2026